Production Pulse is supported by the team that builds it and runs it on a working production floor every day. When you call about a machine that won't connect, you're talking to someone who has crimped that cable.
440-266-7700
support@productionpulse.com
Same business day, from a person on the team, not a ticket robot with a queue position.
If a machine is down, call; the phone gets to us faster than the inbox does.
Machines and hookups. Connectivity, polling, DNC transfers, and the connection module, from people who have stood at the control.
The platform. Users and roles, vaults and revisions, dashboards and reports, scheduling, integrations, and updates.
Training refreshers. New hire on the floor? New programmer in the vault? Role-based training doesn't end at go-live.
Support is part of the subscription, not an upsell. Your data stays on your server either way; supporting the platform never requires shipping your programs or production records to us.
Help Center, in-product. Role-based articles for every module, searchable from the header on any screen. Written by the team, updated with each release.
Control Center diagnostics. Service status, machine connectivity, and system logs on one screen: the first place to look when something seems off, and the screen our team will ask about.
The audit log. "Who changed this?" is a filter, not a support ticket. Every platform action is searchable and exportable.
Your site name, the module and screen, what you expected, what happened instead, and roughly when; timestamps let us walk the audit trail to the exact moment. Screenshots welcome. If a machine is involved: which machine, and whether it shows connected in the Control Center.
